Responsible Gaming
We’re committed to providing a fun and safe place to enjoy online casino games.
On this page you will find plenty of useful tools and information to help you stay in control.
We value the welfare of our customers and strive to ensure that all our players enjoy our games responsibly, which is why Dazzletag Entertainment Ltd casinos promotes the 7 virtues which help guide players to experience the ultimate happy play.
That’s why we have plenty of useful tools and information to help you stay in control.
Talk to Us
We are here to help. Our friendly Customer Support team can help guide you through the options we have available and where to seek external help. We are available between 9am and midnight every day, so feel free to contact us for a chat if you have any concerns or would like to know more about your Play Safe options.
Play Safe Tools
Deposit Limits
You can set a daily, a weekly or a monthly deposit limit to your account.
If you would like to talk to someone about deposit limits or need help setting them up, pop across to our live help team or drop us an email.
Take a Break
Applying a take a break/time out will suspend your account for the length of time requested (from 24 hours to 6 weeks). This status will also be applied across any other accounts you hold on any of our brands within 24 hours. Your account will not automatically be reopened, you will need to contact our Customer Support who will offer to extend your time out if required or apply the necessary checks prior to reopening your account.
Reality Check
You can set a reality check on your account which will notify you each time your limits have been reached.
For example, if you set a 30 minute reality check, every 30 minutes the ‘reality check’ will suspend play and give you the option to continue playing or end your session
Identifying a problem
Gambling should be treated as a pleasurable pastime and should NEVER be seen as a way to earn money. Whilst many people do gamble within their means, for others gambling can become difficult to control. To help you remain in control of your gambling, it’s good to remember;
– Keep track of your spending and maintain a budget
– Only use funds you can afford to lose (or are happy to use to gamble without resulting in unpaid bills or debts)
– Avoid chasing your losses
– To help manage your spending, add a deposit limit to your account
– You can always take a break. Simply contact our Customer Support team, or check out the “Account Closure” section of our site via “More Account Options”
– It is ok to talk about your gambling. Our Customer Support team are specially trained in Responsible Gambling, and there are a number of services available away from our site, including GamCare and BeGambleAware.
– Take Time to Think
If your gambling affects your mood, if you are gambling in secret or if gambling is having any other detrimental effect on your lifestyle, livelihood and/or home/work life, it is possible you may have a gambling problem, or may need to seek advice on managing your gambling. Our Customer Support team can offer more information on Responsible Gambling and how to manage your spending, and you can find information on other key features and tools available on site, as well as links to specific organisations who may be able to help, in the sections below.
Getting Help
If you are in need of support for problem gambling, it is important to talk to someone about this. Several organisations that we can recommend for help are;
– Gamcare
– Gamble Aware
– Gamblers Anonymous
You may also register your details with the GAMSTOP service in order to help prevent sign up and accessing all UK licensed gambling operators.
In addition to these organisations and options, you may also wish to use the GAMBAN content filter tool. Used in conjunction with other measures, this tool helps to block your access to websites such as ours on multiple devices.
See ‘More Account Options’ for the option to Self-Exclude. If you decide to Self-Exclude from our website, we will apply the same exclusion across our other brands, and recommend that you also apply the same exclusion to any other account you may hold with other operators, or where you may have access.
Gamstop
To prevent yourself from gambling on our site and all others that are licensed in the UK, we advise you to visit GAMSTOP, the UK’s national online self-exclusion scheme, and register your details.
Our sites check the GAMSTOP database upon log-in and registration so access will be prevented immediately upon your GAMSTOP registration.
More Account Options
Additional Controls
To further ensure you play within your limits, we offer options to set wagering, loss and session limits. Please contact our Customer Support for more.
Account Closure
If you feel like you just need to close your account for reasons that are not related to responsible gambling, you can do so by contacting our Customer Support.
Self Exclusion
If your gambling has become a problem, you can request a self-exclusion for a period starting from six months all the way to a permanent exclusion. If you apply a self-exclusion to your account, your account will be immediately suspended, and you will not be able to login or play for the period you have set. We also ensure that any other account you hold across our brands will be self-excluded within 24 hours.
If we you have identified a Gambling Issue then we advise that you to visit and register with GAMSTOP, the UK’s national online self-exclusion scheme.
If, after your exclusion has expired, you wish to reopen your account, you may request this by contacting our Customer Support. Reopening an excluded account is subject to a 24-hour cooling off period to allow you to consider whether you wish to continue and cancel the request before access is given. This request to reopen can only be made once an active exclusion on your account has expired and will be subject to further review by our Operations team before reopening is completed. It is also worth noting that any request to reopen made whilst an exclusion is active will be rejected.By clicking the below ‘Request a self-exclusion’ option from the account closure menu, you agree that you understand the self-exclusion process, that your account will be closed immediately and we will use all reasonable means to restrict your access on all of our brands within 24 hours.